Frequently Asked Questions

Miscellaneous

Q     What is the warranty on products shipped by CarDiscountStereos.com.

A      All products sold by CarDiscountStereos.com carry a 1-year Limited Warranty from the date of purchase by CarDiscountStereos.com against manufacturers defects and at the discretion of CarDiscountStereos.com will be repaired or replaced.       

Q     How do I return a defective product?

A      Send an e-mail to CustomerService@CarDiscountStereos.com and request an RMA Form. The RMA Form will be returned to you for completion and return to CarDiscountStereos.com. After review for compliance a RMA Number with all shipping instructions will be e-mailed to you. You may also review this in our terms and conditions.

Q     How long does it take for repair or replacement of defective products?

A      CarDiscountStereos.com does its best to keep this process as short as possible. However, it is sometimes delayed by replacement product stock and repair times.

Q     Can I return products without an RMA#?

A      No. You need to request a RMA# to get the proper instructions and requirements for your return.

Q     Do I need to keep my product box and packaging?

A      Yes. If you need to return the product to us you will be able to ship it back to us with less likelihood of damage. We are also required by the manufacturers to return products in the original packaging for replacement if needed.

Q     If I change my mind can I return my purchase?

A      CarDiscountStereos.com does not sell used, refurbished or like new products. As a result of this policy we cannot accept returns for any reason other than defective products which would be repaired or replaced and no credit will be issued.

Q     Do you sell used, refurbished, like new or B stock products?

A      CarDiscountStereos.com sells only new products. No used. No like new. No B stock.

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